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常见问题解答

General

What is KeyShot?
What file formats does KeyShot support?
What computer hardware works best with KeyShot?
What is new in KeyShot?
Does KeyShot run on Windows?
Does KeyShot run on Mac OS X?
Does KeyShot take advantage of the CPU and GPU?

Technical

Why do I see a black screen when I open KeyShot?
Why when I import my file it says “Your file does not contain 3D geometry” when it clearly does?

KeyShotXR

What is KeyShotXR?
Can I embed a KeyShotXR in a *.pdf file? A PowerPoint?

Purchase, Transfer and Upgrade

How can I buy KeyShot?
How are upgrades handled?
How do I upgrade KeyShot?
Will my previous version be affected when I upgrade to the latest version of KeyShot?
Does the latest version of KeyShot support my previous version content?
Where can I download the latest KeyShot updates?
How do I transfer my license of KeyShot to a new machine?

Misc.

Where can I download previous versions of KeyShot?
Where can I find tutorials and other learning resources?

Rendering

How do I improve KeyShot's output rendering speed?
How do I improve KeyShot's real-time performance?
What is Network Rendering?

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